How To Talk To Customers Chowchilla CA

This may seem a strange topic to introduce. Yet, it is the most under-used skill by many retail managers, but one of the most important roles in their supervision.

Webcity Press Inc
93728-3429
1015 N Van Ness Ave
Fresno, CA
 
Universal Marketing Solutions Inc
(951) 369-6200
9861 Union St
Riverside, CA
 
Web Video Vision
(714) 560-0017
1540 E 1st St
Santa Ana, CA
 
San Diego Crm Consulting
(619) 866-4276
9974 Scripps Ranch Blvd # 341
San Diego, CA
 
Beck Computer Systems Inc
(562) 428-2894
5372 Long Beach Blvd
Long Beach, CA
 
RB Data Services
(858) 541-1820
1565 North Rim Court, Suite 287
San Diego, CA
 
Business Machines Unlimited
(714) 772-7160
1440 S State College Bl Suite 5-M
Anaheim, CA
 
Cornerstone Staffing Solutions
(209) 983-5000
1928 Boeing Way
Stockton, CA
 
Better Business Bureau
(562) 216-9240
3363 Linden Ave
Long Beach, CA
 
Instant Computer Repair
(951) 359-8911
10311 Hole Ave
Riverside, CA
 

How To Talk To Customers

1. You Are the Maitre of Your Business

Your role is take that of a maitre d’hotel. You should meet your guests (customers), welcome them and ensure they leave with a positive feeling about your business. You should set aside at least one hour a day to walk the store and talk to customers.

2. Overcoming Embarrassment

Many owners will not walk the floor and talk to customers because they get embarrassed starting a conversation. If this applies to you, then take out a sample of products and ask customers to try them. This always starts a conversation and then you can ask them what they think about your store.

3. Clean the Tables

An alternative approach is to clean the tables in a restaurant or work on bag filling at the checkout. These are ideal locations to start a conversation and really find out what customers are thinking about your store.

4. Walking The Floor Should Be Done Openly

When walking the floor introduce yourself to the customer as the owner. Get them to provide you with ideas on how they believe you could improve the service to your customers.

5. Vary The Time Of Day You Walk The Store

It used to be traditional for owners to walk the store at opening time. This is still a strong tradition in Japan where it still is a very formal arrangement. You will gain more from varying the time of day that you actually walk around. This will enable you to meet different customers and see your team and store at different activity points.

6. How Much Time Should You Spend On The Floor

Some of the leading retailers spend as much as 20% of their time walking the store. They also believe this is the most important and enjoyable part of their working week.

7. Feed Back The Ideas

Make sure you feed back comments to your team. Remember, praise in public, reprimand in private. Your team will be interested in your comment. Make sure they are aware of why your walking the floor. Make sure you talk to them as you walk the floor. This will relax them and make them feel your part of their team.

About the Author:

John Stanley is a conference speaker and retail consultant with over 20 years experience in 15 countries. He regularly contributes to retail magazines around the world and has authored several successful marketing and retail books including the best seller Just About Everything a Retail Manager Needs to Know. Visit www.johnstanley.cc


Article Source:

thePhantomWriters Article Submission Service