Home Builder Customer Satisfaction Study Clovis CA

If you want to build your new home, you certainly want to make sure you've done your homework in choosing a builder, especially considering the enormous investment in time and money the project entails.

Olson Wagner Construction, Inc.
(559) 299-9328
1327 Barstow Ave
Clovis, CA
 
Bell Memorials And Granite Works
(559) 299-7055
339 N MINNEWAWA AVE
CLOVIS, CA
 
Brelle West Construction/Fannco Metal Buildings
(559) 322-9052
197 N Sunnyside #108
Clovis, CA
 
H & E Nursery
(559) 298-3044
3014 Shaw Ave
Fresno, CA
 
Designs in Oak Furniture
(559) 348-9041
2750 N. Clovis Avenue
Fresno, CA
 
Solahart All Valley
(559) 298-8021
1261 Hoblitt #201
Clovis, CA
 
Jimenez Construction
(559) 679-1643
1175 Shaw Ave. #104
Clovis, CA
 
Akeena Solar
(559) 322-8205
1486 Tollhouse Rd Ste 109
Clovis, CA
 
Tree Doctor Land Care Solutions
(559) 251-7907
PO Box 7735
Fresno, CA
 
Bakman Water Co., Inc.
(559) 255-0324
5105 E Belmont
Fresno, CA
 

Home Builder Customer Satisfaction Study

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If you want to build your new home, you certainly want to make sure you've done your homework in choosing a builder, especially considering the enormous investment in time and money the project entails. And, let's face it, given a choice, most of us prefer to buy brand new. But there's nothing as devastating as signing on the dotted line, investing your life's savings (and what you can borrow from the bank) and running into obstacle after obstacle with your chosen builder. Do any of the following problems sound familiar?

  • The builder's warranty is vague or doesn't cover exactly what goes wrong with your home construction.

  • Customer service is spotty at best, insufficient or unhelpful, and phone calls aren't returned promptly.

  • Your construction manager has an attitude, is unresponsive, or perhaps is easy-going, but nothing gets done to your satisfaction or expectation.

  • The builder's sales staff is distracted, disorganized, and unavailable, and there's absolutely no follow up.

  • Your home readiness date is constantly pushed back by unanticipated delays.

In fact, these cover the top five issues in the most critical areas of customer satisfaction with new-home builders, according to the J.D. Power and Associates 2007 New-Home Builder Customer Satisfaction Study,SM now in its 11th year. The study, which ranks builders in 34 separate housing markets across the U.S., is based on responses from 50,399 buyers of newly-built, single-family homes after they've lived in their homes from 4-18 months, on average. The typical buyer reports about 13 problems with their new home"mostly construction problems like landscaping, quality and finish of kitchen cabinets, or heating and air conditioning. While the problems reported vary by market, they have decreased by 7 percent over last year's study.

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